If the allocated delivery date was confirmed and is then requested to be changed by you at least 3 full working days prior to delivery, this is done free of charge. When a booking is confirmed, items may be loaded for dispatch up to 3 working days prior to the delivery date. Your ETA is reset at this point and your new ETA is subject to courier availability and the item may be allocated to another order. If, at the time of the booking, you are unable to receive delivery on the allocated day, your local depot will contact you again later to rebook delivery free of charge. Failed delivery based on the above may incur redelivery or cancellation charges. If you require assistance, please communicate this to us prior to delivery for a quote to ensure we dispatch the appropriate courier service for you. Please note our standard free delivery service is to ground floor only and the courier is not obligated to assist in delivery to upper floors without lift unless pre-arranged. If there is no lift, the courier will charge for labour depending on access, item and number of floors. You will need to arrange for someone to be available all day on the delivery date although some courier providers may offer a more specific timeslot.įor large and bulky items, many of our courier partners will bring the item to your premises on upper floors if there is a working lift. Please note we are unable to provide a select day delivery or guaranteed weekend delivery. The booking is to advise you of the allocated delivery date to allow you to make arrangements to receive delivery on the day. Please make sure we have the correct telephone number to prevent delays. If you experience any problems with your delivery, please contact us immediately at įor large and bulky items, a booking is made with you prior to delivery. If the item is returned to us, a failed delivery charge may apply before the item can be booked again. For carded deliveries, it is your responsibility to follow the courier instructions to rearrange delivery as soon as possible. If there is no access, the courier may card your delivery or leave your item with a neighbour or in a common safe place. We partner with various courier service providers with standard delivery between 7am and 10pm, Monday to Sunday.įor small to medium size items, tracking information is provided for most orders (as available) which are delivered by the courier without notice. If this applies to your postcode, you will be informed prior to dispatch. Some UK Mainland postcodes may incur a surcharge of £50 - £250. We currently do not serve areas outside UK mainland including Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses. If you require items to be grouped for delivery on the same day please let us know, however do be aware that depending on the products this may carry an additional charge.Our standard FREE delivery service applies to UK mainland postcodes only. We have organised our delivery options to give you the best value for money and to help us keep our prices competitive so orders that are comprised of multiple items may be dispatched on different days as and when they are ready. * Please note certain items may be delivered directly from our supplier via their own courier service and the type of service may differ. Item unwrapped and wrapping removed upon request Goods will be delivered via a 2 person carrier team to the room of your choice (no higher than 3rd floor) Standard Courier service only available on selected products under 35kg Goods will be delivered via a 1 person carrier to your front door. Weekend delivery bookable for additional £15 (service not available for all postcodes, see details at checkout) Standard Delivery (larger & fragile items) Suitable for items up to 1m in length and up to 30kg. We will provide you with tracking information after purchase You will receive your one hour window on the day of delivery once the driver has scanned all the parcels onto the van, this is usually by 12 noon Parcel Delivery (smaller items) £5.95* on orders under £100 To make life simple we have three types of delivery:
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